Introduction And General FAQ
Q = Question A = Answer
S = Solution
1.Q What is a FAQ?
1.A A FAQ, or Frequently Asked
Questions is a listing of just that, frequently asked questions. We have tried to
include the more commonly asked questions to save people time and trouble.
2.Q What is Internet Texoma's service area?
2.A Internet Texoma services the
Dallas metro area and north to the Red River along I35 and US75. A list of numbers,
along with their speed capabilities, is available at Internet Texoma's Access Number Page.
3.Q How do I determine if a login number is a local
call?
3.A Internet Texoma offers local
access in over 120 cities in north Texas. The responsibility to determine which one
is a local call for you resides with you, the subscriber. Internet Texoma will not refund
long distance call charges. We regret the complexity of local calling scopes and actively
lobby for a simple LATA wide calling scope for our subscribers. Never configure or
allow anyone else to configure your machine to dial "1+" in order to reach an
Internet Texoma POP.
Method 1 -- Pick an access number using the information on your
calling scope in the front pages of the telephone book provided by your local
telephone company. Be sure to use the current directory.
Method 2 -- Pick an access number in a city in which you live, or a
city that you regularly call free of charge from the telephone company. Double-check using
the information on your calling scope in the front pages of the telephone book provided by
your local telephone company. Be sure to use the current directory.
Method 3 -- Pick an access number by calling your telephone company
and asking if any of the access numbers listed on our Web site are a local call for
you. Be sure to get the operator's identification and record the date and time of
your call to the operator in case your calls result in a long distance bill which you wish
to challenge.
Again, the responsibility to pick a local access number is yours. Internet Texoma will not
refund long distance call charges.
4.Q What does Internet Texoma charge for Internet
service?
4.A Internet Texoma has prices and
service options posted on Internet
Texoma's Pricing Page.
5.Q What is ISDN?
5.A ISDN stands for Integrated
Services Digital Networks. It is an all-digital, circut-switched telephony system that is
an alternative to analog modems, although both can operate over regular copper telephone
lines. What this means for you is faster, more reliable connections. ISDN comes in two
different speeds, 64k and 128k. Many of the problems that exist with normal analog modems
which operate over POTS (Plain Old Telephone System) do not exist with ISDN.
6.Q What are the benefits and drawbacks to ISDN
service over a regular account?
6.A Speed is the main reason that
users are drawn to ISDN. Even with the slowest ISDN option, 64k, it is still faster
than the fastest analog modems at 56k. Also, the speed is constant and does not fluctuate
during a session. However, monthly rates for ISDN service are more expensive than
normal POTS access, and there are additional cost features to consider. You must
purchase a new phone line from your phone company and pay them a monthly bill on it just
as any other phone line (prices from the phone company vary by company as well as
location). The final cost consideration is the purchase of a ISDN adapter (like a
modem). To view our pricing plans for ISDN access, please visit Internet Texoma's Pricing Page.
7.Q What is xDSL?
7.A DSL stands for Digital Subscriber
Line. The "x" in xDSL represents any of the variations of DSL such as ADSL,
CDSL, RADSL, and HDSL. Each of these services is different, technically speaking, but they
give you the same effect: speed. Assuming you are close enough to the phone company's
central office, DSL could be able to provide you with speeds of up to 6.1 megabits/second.
However, keep in mind that this is just the theoretical top speed; it is unlikely you
would experience speeds this high. DSL is expected to replace ISDN and compete with the
cable modem.
For a more in-depth discussion of DSL and more technical information on how it works,
please visit http://www.whatis.com/dsl.htm.
8.Q Does Internet Texoma offer xDSL?
8.A Internet Texoma can provide xDSL
service to customers whose local telephone company is Verizon (formerly GTE). There
are also a few other stipulations, but if you call 813-4500 or 1-800-697-0206, we can help
you find out if your line is DSL-ready.
9.Q What are your office hours?
9.A Internet Texoma's office hours
are 9 a.m. to 9 p.m., 7 days a week except holidays.
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