Internet Texoma's Frequently
Asked Questions
(FAQ)
Q = Question A = Answer
S = Solution
Table Of Contents
Section 1. Introduction And General FAQ
Section 2. Connecting To Internet Texoma
FAQ
Section 3. Internet Related FAQ
3.1 Browsing FAQ
3.2 E-Mail FAQ
Section 4. Network FAQ
Section 5. Hardware FAQ
Section 6. Domain FAQ
Section 7. Website FAQ
Introduction And General FAQ
Q = Question A = Answer
S = Solution
1.Q What is a FAQ?
1.A A FAQ, or Frequently Asked
Questions is a listing of just that, frequently asked questions. We have tried to
include the more commonly asked questions to save people time and trouble.
2.Q What is Internet Texoma's service area?
2.A Internet Texoma services the
Dallas metro area and north to the Red River along I35 and US75. A list of numbers,
along with their speed capabilities, is available at Internet Texoma's Access Number Page.
3.Q How do I determine if a login number is a local
call?
3.A Internet Texoma offers local
access in over 120 cities in north Texas. The responsibility to determine which one
is a local call for you resides with you, the subscriber. Internet Texoma will not refund
long distance call charges. We regret the complexity of local calling scopes and actively
lobby for a simple LATA wide calling scope for our subscribers. Never configure or
allow anyone else to configure your machine to dial "1+" in order to reach an
Internet Texoma POP.
Method 1 -- Pick an access number using the information on your
calling scope in the front pages of the telephone book provided by your local
telephone company. Be sure to use the current directory.
Method 2 -- Pick an access number in a city in which you live, or a
city that you regularly call free of charge from the telephone company. Double-check using
the information on your calling scope in the front pages of the telephone book provided by
your local telephone company. Be sure to use the current directory.
Method 3 -- Pick an access number by calling your telephone company
and asking if any of the access numbers listed on our Web site are a local call for
you. Be sure to get the operator's identification and record the date and time of
your call to the operator in case your calls result in a long distance bill which you wish
to challenge.
Again, the responsibility to pick a local access number is yours. Internet Texoma will not
refund long distance call charges.
4.Q What does Internet Texoma charge for Internet
service?
4.A Internet Texoma has prices and
service options posted on Internet
Texoma's Pricing Page.
5.Q What is ISDN?
5.A ISDN stands for Integrated
Services Digital Networks. It is an all-digital, circut-switched telephony system that is
an alternative to analog modems, although both can operate over regular copper telephone
lines. What this means for you is faster, more reliable connections. ISDN comes in two
different speeds, 64k and 128k. Many of the problems that exist with normal analog modems
which operate over POTS (Plain Old Telephone System) do not exist with ISDN.
6.Q What are the benefits and drawbacks to ISDN
service over a regular account?
6.A Speed is the main reason that
users are drawn to ISDN. Even with the slowest ISDN option, 64k, it is still faster
than the fastest analog modems at 56k. Also, the speed is constant and does not fluctuate
during a session. However, monthly rates for ISDN service are more expensive than
normal POTS access, and there are additional cost features to consider. You must
purchase a new phone line from your phone company and pay them a monthly bill on it just
as any other phone line (prices from the phone company vary by company as well as
location). The final cost consideration is the purchase of a ISDN adapter (like a
modem). To view our pricing plans for ISDN access, please visit Internet Texoma's Pricing Page.
7.Q What is xDSL?
7.A DSL stands for Digital Subscriber
Line. The "x" in xDSL represents any of the variations of DSL such as ADSL,
CDSL, RADSL, and HDSL. Each of these services is different, technically speaking, but they
give you the same effect: speed. Assuming you are close enough to the phone company's
central office, DSL could be able to provide you with speeds of up to 6.1 megabits/second.
However, keep in mind that this is just the theoretical top speed; it is unlikely you
would experience speeds this high. DSL is expected to replace ISDN and compete with the
cable modem.
For a more in-depth discussion of DSL and more technical information on how it works,
please visit http://www.whatis.com/dsl.htm.
8.Q Does Internet Texoma offer xDSL?
8.A Internet Texoma can provide xDSL
service to customers whose local telephone company is Verizon (formerly GTE). There
are also a few other stipulations, but if you call 813-4500 or 1-800-697-0206, we can help
you find out if your line is DSL-ready.
9.Q What are your office hours?
9.A Internet Texoma's office hours
are 9 a.m. to 9 p.m., 7 days a week except holidays.
Connecting To Internet Texoma FAQ
Q = Question A = Answer
S = Solution
1.Q What phone numbers are available for connecting
to the Internet?
1.A A list of dial-up numbers are
available at Internet Texoma's Access
Number page.
2.Q Does Internet Texoma have a toll free number
(800, 888, etc.) for connecting to the Internet?
2.A Currently Internet Texoma does
not have a toll free number for connecting to the Internet.
2.S One
option is to have a toll free number installed in your home. When you are out of
Internet Texoma's service area, have the toll free line forward incoming calls to one of
Internet Texoma's login numbers. You could call the toll free number to your home,
the call would be forwarded to one of Internet Texoma's login numbers and you could
connect to the Internet.
3.Q I am connecting at extremely slow rates. Why is
this and what can I do to improve my connection speed?
3.A Slow connection speeds are nearly
impossible to avoid. If you do not have a digital connection such as ISDN, then you are
95% assured to get less than maximum connection speeds. Most of the time this will not
solely be your hardware/configuration or our hardware/configuration. The phone companies
have millions of customers, and with everyone using phones at once things get a little
bogged down. Nevertheless, we have given you some steps to try which may at least increase
your connection speeds and bandwidth.
First, it must be noted that if your modem says you are connecting at 24k, for example,
you will NOT stay connected at that speed throughout your session. The speed increases and
decreases as the load on the phone company, and Internet Texoma, increases and decreases.
So even if you are connecting at 28.8k consistently, that will probably not be your
speed throughout your session.
If you are getting slow connection speed, meaning you have a 28.8k modem but connect at
lower speeds, one reason may be line noise. Line noise is due to bad phone line
conditions, causing the data to be transferred improperly. To help fix this, ask your
phone company to "data condition" your lines; this is usually free. However, if
you live fairly far away from a city, data conditioning your lines probably will not
significantly help your problem.
You also may have your software configured improperly. Look over all the modem settings
and verify that they are correct.
Another problem, and probably the least likely, is that you have incompatible hardware. If
you have a generic modem then you probably aren't communicating with our modems at the
highest capacity.
To connect to Internet Texoma at 56k speeds, your modem's firmware version must be 1.0
or higher. To check using Windows 95/98, move your mouse to START, SETTINGS, CONTROL
PANEL. Double-click the MODEMS icon. Click the DIAGNOSTICS tab. Highlight the COM port
that has your modem listed next to it. Click the MORE INFO... button. A list of
responses about your modem will come up on the screen. Look for ATI3 on the left, and look
directly to the right for its value. If the number isn't 1.0 or higher, you can either
search for a firmware upgrade on your modem manufacturer's Web site, or contact the
Support Desk and we'll help you out. Also, be sure you are either using a V.90 or K56 Flex
modem. We do not support X2 technology.
Several modem manufacturers now have test facilities you can call to determine if a
problem you are experiencing is with your telephone line. If you would like to test your
modem's connectivity, please visit Internet Texoma's Modem
Manufacturers' Test Numbers Page.
4.Q I keep getting disconnected. What is wrong?
4.A There are several causes to being
disconnected from the Internet.
4.A1 Password And User Name
- If the computer asks for your user name and/or password repeatedly before you receive
the message "You have been disconnected from the computer you dialed", your
disconnection is due to a wrong user name and/or password being entered into the
"Connect To" window.
4.S1
Return to the "Connect To" window, retype the user name and
password, and reconnect. For detailed instructions, please visit Section 2 of Internet
Texoma's How To Directory.
4.A2 Call Waiting -
If your phone line has call waiting and you do not have it disabled in the modem
properties, an incoming call on your phone line will cause your modem to disconnect from
the Internet.
4.S2
For detailed instruction on disabling call waiting, please visit Section 2 of Internet
Texoma's How To Directory.
4.A3 Idle Time Disconnection
- Internet Texoma will disconnect your connection to the server if there is no activity
for 20 minutes on dial-up accounts, 2 minutes on ISDN accounts. We do this to keep
unused lines free for other customers.
4.A4 5 Hour Limit -
Internet Texoma limits each dial-up connection to 5 hours. The server will
disconnect your connection to the server if you have been connected for 5 hours
straight. We do this to give all customers an equal opportunity to connect to the
Internet and keep Internet access as affordable as possible. You can reconnect if you
wish. Note: Automatic mail runs or other robotic activity which make your
connection appear to be active are disallowed. Accounts which are found to be using
such techniques will be considered eligible for termination or mandatory upgrade to our
Dedicated Access Status and billing. If you need dedicated access or intend to run
automatic processes, please see our Dedicated Access offering.
4.A5 Hardware Settings
- If your modem is not properly installed, you may experience connection
difficulties. The support staff sees more connection problems when a modem is of a
different brand name than the computer. It's like taking the brakes off a '54 Chevy
pickup and putting them on a '98 Corvette. The brakes will still stop the
Corvette...but only 50% of the time.
4.S5
Locate the newest drivers for your modem and reinstall your modem following the
manufacturer's instructions with the new drivers. You can do this by going to a Web
site that locates or provides drivers for users to download, and can be found on our Hardware Driver Information page. If you have a
"no-name" brand modem or drivers cannot be located for it, look in the user's
manual for a reference to compatibility with another modem. (i.e., 100% Hayes
compatible) and install the modem as this modem. Note: This method is
to be considered only after all other possible causes have been eliminated (i.e., last
resort situation). Internet Texoma strives to give the best possible
service at a reasonable and competitive price. We try to update our equipment with the
newest drivers, firmware updates, and even replace older equipment in an effort to utilize
the newest technologies available. In doing so, modems that have been discontinued by
their manufacturers and are not supplied with updated drivers may become incompatible with
Internet Texoma's equipment. In this situation, the best option is to replace the
outdated modem with a new modem utilizing the latest technology.
4.A6 Limited System Resources - If
you are trying to run multiple applications at the same time that you are connected to the
Internet, this drains your computer's resources so it is not able to run any of those
programs very well. Similarly, if you are running just one program
simultaneously with the Internet, this may still cause problems if the program uses a lot
of your system's resources. Programs that are heavy on graphics, such as Photoshop
or some games, should be closed if possible while your modem is trying to connect to the
Internet. Remember, even if you're just checking your e-mail, you are still making a
connection.
4.S6 Try running fewer programs, or if you must
for some reason run lots of programs at once, you should look into installing more memory
or a faster processing chip for your computer.
4.A7 Software Settings
- If the software you use to dial and negotiate the connection to Internet Texoma is not
properly configured, you may experience connection difficulties.
4.S7
For detailed instruction on verifying dialer settings, please visit Section 2 of Internet
Texoma's How To Directory. For detailed instructions on verifying network
settings, please visit Section 6 of Internet Texoma's How To Directory.
4.A8 Phone Line Quality
- The quality of the phone lines inside and outside of your house can play a major role in
disconnections from the Internet.
4.S8
To help eliminate this possible cause, ask your phone company to "data
condition" your lines; this is usually free of charge.
4.A9 Other Phone Equipment - If you
use fax machines, answering machines, additional phone extensions or other home networking
equipment, you are creating a drain on your phone lines which makes it more difficult for
your modem to maintain a good connection.
4.S9
You can test to see if removing some of this equipment helps your modem by unplugging
their phone connections from the wall jack and connecting to the
Internet. If you unplug an appliance and your modem stays connected successfully,
you may have found the major culprit to your connection problems.
4.A10 Human Interference - In some
cases, homes with multiple telephones may experience modem disconnection if a person picks
up another phone while the modem is connected to the Internet.
4. S10 The
only way to avoid this disconnection is to make sure that no one disturbs the phone line
in the house while someone is connected to the Internet. Or, you may consider
installing another phone line just for your computer, although the phone company will bill
you as with any other phone line.
4.A11 Electromagnetic Interference -
Modem connections are more sensitive to noise interference than simple voice
communication. Even if you do not hear any extra "noise" (popping sounds,
static, etc.) on your phone line, this does not mean that the line is clear enough for
modem use. Sometimes this noise can be caused by old phone lines (common in old
houses), or other times it can be the result of interference from electrical or mechanical
appliances. Electronics such as other computers, CD players, TVs, radios, or any
other appliance that has a motor (such as a fan), florescent light bulbs, or uses a lot of
power can cause disturbances on your phone lines.
4.S11 Try to avoid
running phone lines past these appliances if at all possible, or talk to your phone
company about having new higher-quality lines installed.
5.Q I only have one login ID to connect, but wish to give multiple
computers access at the same time; how do I do this?
5.A There are a couple different ways to do
this. If you are using Windows 98 SE (second edition), then the easiest thing to do
would be to set up Internet Connection Sharing (ICS). This comes built-in to Windows
98 SE. The other option would be to use a piece of 3rd party software such as Wingate. Please note that we do not provide
support for these pieces of software. In either case you will have to network
the computers that you want to share the connection. This involves purchasing
additional equipment. Again, we do not provide support for setting up your own local area
network (LAN).
Browsing FAQ
Q = Question A = Answer
S = Solution
1.Q Do I have to use Microsoft Internet Explorer with
Internet Texoma?
1.A No, you can use any browser you
wish with Internet Texoma.
2.Q Where is the good place for a beginner to start
when browsing the Internet?
2.A A good place for beginners to
start browsing the World Wide Web is a search engine. A search engine is a
searchable online database of Web pages by content. This means you can type in a
keyword or phrase and activate the search engine. The search engine will display
matches to your keyword or phrase. Some search engines to try are: Yahoo, Alta
Vista, Lycos, or HotBot.
3.Q Where can I download Netscape Navigator or
Communicator?
3.A You can download Netscape
Navigator or Communicator from Netscape's Web site.
4.Q When I type in a Web site address, it gives me a
message that the browser is unable to locate the server: "The server does not have a
DNS entry". What is wrong?
4.A There are many possible reasons
for this message:
4.A1 You are
not connected to the Internet.
4.S1 Try again to connect to the
Internet, just to make sure that the connection was successful. You
cannot look at Web pages
unless you are connected.
4.A2 The address you
entered is incorrect.
4.S2
Verify that the address is correct and retype it in the address field.
4.A3 Your
dial-up and network settings are not configured correctly.
4.S3
For detailed instructions on verifying dialer settings, please visit Section 2 of Internet
Texoma's How To Directory. For detailed instructions on verifying network
settings, please visit Section 6 of Internet Texoma's How To Directory.
Q = Question A = Answer
S = Solution
1.Q Do I have to be connected to the Internet to
receive e-mail?
1.A Yes, before you can do anything
on the Internet, you must be connected.
2.Q How do I set up Netscape Navigator to receive my
e-mail?
2.A Section 4.4a How To Verify And Change Your Mail Settings of Internet
Texoma's How To directory has detailed instructions on setting up Netscape Navigator.
3.Q How do I set up Microsoft Internet Mail to
receive my e-mail?
3.A Section 4.2a How To Verify And Change Your Mail Settings of Internet
Texoma's How To directory has detailed instructions on setting up Internet Mail.
4.Q How do I set up Netscape Communicator to receive
my e-mail?
4.A Section 4.3a How To Verify And Change Your Mail Settings of Internet
Texoma's How To directory has detailed instructions on setting up Netscape Communicator.
5.Q How do I set up Eudora Light to receive my
e-mail?
5.A Section 4.1b How To Verify And Change Your Settings of Internet
Texoma's How To directory has detailed instructions on setting up Eudora Light.
6.Q How do I set up Outlook Express to receive my
e-mail?
6.A Section 4.5b How To Verify And Change Your Settings of Internet
Texoma's How To directory has detailed instructions on setting up Outlook Express.
7.Q I would like to read my e-mail when I am away
from home. How do I do this?
7.A Internet Texoma has a feature
called MailMan. MailMan is a Web-based application which allows the user to send and
receive Internet e-mail from any Internet-connected Web browser. MailMan does not remove
messages from POP3 mailboxes unless you explicitly delete them, so MailMan is an ideal
method of keeping up with Internet e-mail correspondence while you are away from your home
or office without the hassle of configuring another computer. Simply gain access to any
Web browser and point it to http://mailman.texoma.net.
You can use almost any Web browser with MailMan.
8.Q I would like to send a file as attachment with an
e-mail. Is there a limit to the size an attachment can be?
8.A Internet Texoma allows each
e-mail account 5MB of server space. This means that the amount of mail you are receiving
plus the amount you are sending cannot exceed 5MB, but keep in mind that the larger a file
is, the longer it takes to download. As a rule of thumb, don't send a file over 1 or 2MB
in size. Some e-mail clients have trouble downloading anything over 1MB, and the connect
speed of the destination computer will also determine how long it will take to download
the e-mail. Our users don't usually have problems until the files are over 1MB.
9.Q I have requested that an e-mail address be added
to my dial-up account and Internet Texoma has informed me the address has been added and
is ready for use. How do I use my new address and my dial-up address simultaneously?
9.A You have many different options
to choose from in this situation:
- You can install a different e-mail client for each e-mail address you have. This
will work well in some situations (i.e., you prefer receiving your e-mail through Internet
Mail by Microsoft and your spouse prefers using Eudora Light). This option is not
recommended for persons with more than two e-mail addresses.
- If you have several addresses all to yourself, (i.e., two for work, one for personal and
one for fun) there are e-mail clients available that can retrieve mail from several
accounts simultaneously. Microsoft Outlook Express and Eudora Pro are two such
programs.
- If you are in a household with an address for each member of the family, Netscape
Communicator may fit your situation. Each family member can have a profile in
Communicator with his or her e-mail information, and Communicator uses these profiles to
keep each person's e-mail separate from everybody else's. Communicator also uses these
profiles to keep URL bookmarks and newsgroups distinguished between users.
10.Q Can I get a computer virus by checking or
reading my e-mail?
10.A As of this writing it is very
unlikely that a virus can be transmitted in this way. In our opinion normal
anti-virus precautions are adequate. Popular software includes McAfee, Norton Anti-Virus,
or Thunderbyte. Evaluation copies are available on the Web; please visit TUCOWS for anti-virus software. Another way that
your computer can catch a virus is through an e-mail attachment. In this case, you would
have to run the file in order for it to infect anything. A good tip is to not run
any attachments from people that you do not know. Please give us a call if you have
further questions.
11.Q I keep receiving junk e-mail (spam). I
have asked the sender to stop, but with no success. Can Internet Texoma help?
11.A Yes, forward the spam to abuse@texoma.net with complete headers. We will
do what we can to stop the spam.
Network FAQ
Q = Question A = Answer
S = Solution
1.Q What are the domain name server (DNS) addresses?
1.A Primary DNS is
"209.151.96.2".
Secondary DNS is
"209.151.96.66".
Note: If you are not familiar with changing network settings, please visit Section 6 of Internet Texoma's How To directory on this site.
2.Q How do I configure my network settings to work
with Internet Texoma?
2.A Detailed instructions are
available in Section 6 of Internet Texoma's How To directory on this site.
3.Q How do I add the network protocol TCP/IP?
3.A Detailed instructions are
available in Section 6 of Internet Texoma's How To directory on this site.
4.Q How do I add the network component Client For
Microsoft Networks?
4.A Detailed instructions are
available in Section 6 of Internet Texoma's How To directory on this site.
5.Q Do I need the IPX/SPX-Compatible Protocol in the
network settings?
5.A You do not need
IPX/SPX-Compatible Protocol in your network setting to be on the Internet.
Note: If you are not familiar with changing network settings, please visit Section 6 of Internet Texoma's How To directory on this site.
6.Q Do I need the NetBEUI Protocol in the network
settings?
6.A You do not need the NetBEUI
Protocol in your network setting to be on the Internet.
Note: If you are not familiar with changing network settings, please visit Section 6 of Internet Texoma's How To directory on this site.
7.Q When I remove the IPX/SPX-Compatible Protocol and
NetBEUI protocol in the network settings, the Dial-Up adapter is removed as well.
What is wrong?
7.A When removing network protocols,
the protocol that will be used (TCP/IP) must be installed before removing the unneeded
protocols.
Note: If you are not familiar with changing network settings, please visit Section 6 of Internet Texoma's How To directory on this site.
Hardware FAQ
Q = Question A = Answer
S = Solution
1.Q Where can I locate driver files for my hardware?
1.A Frank Condron's World O'Windows. PC
Computing listed this site as "the place to go" for drivers.
2.Q I am looking into buying a new modem for my
computer. What are some factors I need to look into before I make my purchase?
2.A We recommend you look at the
following when considering a modem:
- Manufacturer's Reputation - The manufacturer of the modem is one of the
most important factors to look into. Can you identify the manufacturer of the modem?
Is the manufacturer well-known? Do they have a reputation for standing behind the
products they make? If you answer "no" to any of these questions, we
recommend avoiding this modem.
- Connection Speed - The speed of your connection is very important to
enjoyable surfing. Currently, Internet Texoma supports these connection types
(listed from slowest to fastest): 14.4, 28.8, 33.6, 56flex, 56 V.90, ISDN, and some DSL
connections.
- Technical Support - At some point in time, you will most likely require
technical support. Modem manufacturers that provide technical support understand
this and are willing to help you with any problems that may arise. Modem
manufacturers that do not have technical support available for their customers should be
avoided.
- Availability and Obtaining Upgrades - The fastest and easiest way to
obtain drivers and upgrades to a modem is through the Internet. Before purchasing a
modem, make sure the manufacturer has a Web site. This reflects back on the
manufacturer's reputation and technical support commitment. If a manufacturer does
not have a Web site, their modem should be avoided.
- Place Of Purchase - The company from which you purchase the modem
(store, mail order, Web site, etc.) is just as important as who manufactured it.
What is their return policy? Is there a restocking fee?
3.Q Do you have any recommendations on what
brand of modem I should purchase?
3.A Internet Texoma has experienced
good performance with the following modem manufacturers:
Domain FAQ
Q = Question A = Answer
S = Solution
1.Q Does Internet Texoma host domains?
1.A Yes! Internet Texoma will gladly
host your domain. For prices and information on hosting services, please visit Internet Texoma's pricing page.
2.Q If my domain is hosted by Internet Texoma, do I
have to use Internet Texoma as my Internet Service Provider?
2.A No, we will still host
your domain even if you do not use Internet Texoma as your ISP. Note: You will need
an alternate way to access the Internet to administer your domain.
3.Q Can I use Microsoft FrontPage 98 to create my
HTML files for my domain?
3.A Yes, Internet Texoma places
domains on a Windows NT Server running IIS with FrontPage 98/2000 extensions.
4.Q If I want to set up a domain, how do I make sure
that it is not already taken?
4.A Visit Network Solutions and search to see if the
domain you wish to register is avalable.
5.Q I have tried to connect to my domain with
Microsoft FrontPage 98/2000 several times with no success; what is wrong?
5.A To resolve your problem, please
call Internet Texoma and ask for the manager on duty.
Web Site FAQ
Q = Question A = Answer
S = Solution
1.Q How do I put a counter on my Web page?
1.A Internet Texoma has instructions
on placing a counter on your Web page here.
2.Q Does Internet Texoma allow custom CGI script on
their server?
2.A We do not allow custom CGI
scripts on our server because of security concerns.
2.S You can
use JAVA or JAVA script on your Web site and achieve similar results as you would with a
custom CGI script.
3.Q How much server space do I receive for my Web
site?
3.A Each dial-up account receives 5
MB of server space for personal Web pages. If additional space is needed, you may purchase
blocks of 5 MB at a cost of $5.00 a month per block.
4.Q What is my Web page URL address?
4.A Your Web page URL address is
"http://home.texoma.net/~username". Replace the word "username"
in the address with your e-mail user name. Your e-mail user name is the first part
of your e-mail address, i.e., username@texoma.net. Note: Commercial Web sites will
enter the company name instead of "~username".
5.Q I have uploaded my Web page files, but when I go
to my URL address, my home page does not appear. I receive a page reading "File Not
Found". What is wrong?
5.A This page will appear for one of
the following reasons:
5.A1 The
address was not entered correctly into the address/location text box.
5.S1
Verify that the address is correct. (Note: The address should be
lower case.)
5.A2 The
"public_html" directory in your home directory was not created. Note:
Commercial Web sites should not have a "public_html" directory.
5.S2
You will need to return to your home directory using a FTP program. From
there, create a directory called "public_html" and place your Web page files in
this directory. For detailed instructions, please visit Section 5 of the How To directory on
this site.
6.Q I have uploaded my Web page files, but when I go
to my URL address, my home page does not appear. I receive a page reading something like
"Index of /~username". What is wrong?
6.A This page will appear when the
"htm" or "html" file that is your home page is not named properly.
6.S The
"htm" or "html" file that is your home page needs to be renamed to one
of the following: "welcome.htm", "welcome.html",
"index.htm" or "index.html".
7.Q I have uploaded my Web page files, but when I go
to my URL address, my home page appears but my images do not display properly. What is
wrong?
7.A Images not displaying on your Web
pages can occur for the following reasons:
7.A1 Your
image files were not uploaded to the "public_html" directory in your home
directory on our server.
7.S1
You will need to return to the "public_html" directory in your home
directory on our server using a FTP program and upload your image files. For detailed
instructions, please visit Section 5
of the How To directory on this site.
7.A2 The HTML
source in your page does not specify the correct path to the image file location.
7.S2
Edit the HTML source in your page to specify the correct path to the image file
location. Note: The server is case sensitive and the path and name of the image
file must match exactly.
8.Q Can I use FrontPage 98 by Microsoft to create my
personal Web page?
8.A Yes and no. FrontPage 98 will
create "htm" and "html" files that can be used for your personal Web
page, but the server to which your personal Web page will be uploaded does not contain
FrontPage components. This means that you will not be able to use any of the
components available with FrontPage (i.e., Navigation Bar, Active Elements, Form Field,
etc.). Also, you will not be able to upload your Web pages using FrontPage. You will need
to use an alternate FTP (File Transfer Protocol) program to upload your pages (i.e.,
CuteFTP, WS_FTP, etc.). For detailed instructions on how to upload a Web page using an FTP
program, please visit Section 5
of the How To directory on this site.
8.S You can
use JAVA or JAVA script on your personal Web page to supplement some FrontPage
capabilities.
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